Amazon has a new feature called "Amazon Customers Vote". It started out each week customers voted on the deal of the week. Now they have extended it to every two weeks. The last sale was for a Xbox 360 at $100 vs. the usual price of $299. Quanity of 1000. Amazon spelled it all out, explained the process, and even gave tips on the best way to get one of the limited quanity.
Alas, not everyone was happy. On Amazon's Forum for Customers Vote, people complained. And Amazon let them without any censoring.
Based on what I read on the forums, here is what I think happened. News got out about the deal. All over. Thousands, if not millions, were ready to go at the exact time the sale started. Both Amazon and the customers had no clue what would happen. They sold out in 29 seconds. It brought the whole site down for 15 minutes.
And people were pissed. Here are a few quotes from a post on the forum.
Mostly a bunch of whiners on the rest of the posts.
Since this offer was on the internet, people have viewed it differently than a special at a brick and mortar store. How is this any different than the computer stores selling 25 eMachines for $25? First come, first serve, no rain checks. You know you got to get there before the store opens, before everyone else, and be willing to push your way in. And what if tons of people have the same idea? Now you have a traffic jam. The server overload at Amazon is just like a traffic overload on our roads. You can only fit so many cars on it and keep the flow going.
I don't understand the whining, but I really don't understand people wanting to report Amazon to the Better Business Bureau, refusing to do any more business with them, or filing a lawsuit. Jeez, people!!!!
12/3: Update here.
Posted by on November 30, 2006 08:11 PM | Permalink
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